Last Updated: January 2026
At BuySolars, we understand that privacy is paramount to our customers. We are committed to being transparent about how we collect, use, and protect your personal data. This Privacy Policy outlines our practices regarding information collected through our website (https://buysolars.com) and our solar energy services across Pakistan.
By accessing BuySolars.com or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
INFORMATION WE COLLECT
We collect information to provide you with the best solar solutions and customer service. Here’s what we gather:
Personal Identification Information:
- Full name and contact details (email, phone number, WhatsApp)
- Physical address (residential or commercial property location)
- National ID number or tax identification (for formal contracts)
- Payment information (bank account details, credit/debit card information – processed securely through third-party payment gateways)
Property & Energy Information:
- Current electricity bills and consumption patterns
- Roof characteristics (size, orientation, material, structural condition)
- Shading analysis and solar potential assessment data
- Existing electrical system specifications
- Load requirements and usage preferences
Communication Data:
- Messages sent via WhatsApp, email, or contact forms
- Call recordings (if you consent during customer service calls)
- Support tickets and service requests
- Survey responses and feedback
Automatic Website Data:
- IP address and device identifiers
- Browser type, version, and operating system
- Pages visited, time spent on site, clicks, and navigation patterns
- Referral source and how you found us
- Device location (if you permit access)
Cookies & Tracking:
- Session cookies for website functionality
- Analytics cookies to understand user behavior
- Marketing cookies (only with consent)
- Remember preferences and login information
Third-Party Information:
- Data shared by payment processors (transaction status, payment confirmation)
- Information from installation contractors and electricians
- Referrals from existing customers
- Social media data (if you link your accounts)
PURPOSE OF DATA COLLECTION
BuySolars collects your information for specific, legitimate purposes:
Service Delivery & Installation:
- Assessing your property’s solar potential
- Designing a customized system for your needs
- Coordinating installation and scheduling
- Managing site access and safety protocols
- Providing post-installation support and maintenance
Quotation & Billing:
- Preparing accurate cost estimates
- Processing payments securely
- Issuing invoices and receipts
- Managing warranty claims and guarantees
- Tax compliance and financial reporting
Communication:
- Responding to your inquiries within 24 hours
- Sending system commissioning instructions
- Providing 24/7 technical support
- Updating you on installation progress
- Notifying about warranty coverage and maintenance reminders
System Monitoring & Optimization:
- Real-time energy production tracking via mobile app
- Performance diagnostics and anomaly detection
- Identifying efficiency opportunities
- Sending optimization recommendations
- Logging historical performance data (retained for a 25-year warranty period)
Marketing & Business Development:
- Sending newsletters with solar energy tips
- Promotional offers for maintenance and upgrades
- Case studies and success stories (with permission)
- Customer testimonials and reviews
- Event invitations and webinar information
Legal Compliance:
- Meeting Pakistan’s tax and corporate regulations
- Electricity distribution authority requirements
- Net-metering and grid connection compliance
- Building code and safety standards verification
- Regulatory audits and inspections
Quality Improvement:
- Analyzing customer feedback and satisfaction
- Identifying service gaps and improvement areas
- Training staff based on interaction data
- Developing new solar products and services
- Benchmarking performance against industry standards
Fraud Prevention & Security:
- Detecting unauthorized access attempts
- Identifying unusual payment patterns
- Protecting against data breaches
- Verifying customer identity for sensitive operations
DATA SHARING & DISCLOSURE
BuySolars respects your privacy and does NOT sell your personal data to third parties. However, we may share information in these specific circumstances:
Installation Partners:
- Licensed electricians and technicians (need-to-know basis only)
- Structural engineers for roof assessment
- Civil contractors for foundation work
- Safety inspectors for compliance verification
Payment Processing:
- Banks and financial institutions (PBL, UBL, HBL, etc.)
- Credit card networks and payment gateways
- Fraud detection services
- All payment data is encrypted using SSL/TLS protocols
Regulatory Authorities:
- Pakistan’s Federal Board of Revenue (tax compliance)
- National Electric Power Regulatory Authority (NEPRA)
- Provincial electricity distribution authorities
- Local building and safety departments
- Law enforcement (if legally required)
Equipment Manufacturers:
- Jinko Solar (for warranty claims)
- Inverex and Huawei (for technical support)
- Battery manufacturers (for capacity issues)
- Only shares the necessary information for warranty processing
Service Providers:
- Cloud hosting providers (Amazon Web Services – AWS)
- Email service providers (for newsletters)
- SMS/WhatsApp platforms (for notifications)
- Analytics tools (Google Analytics – anonymized)
- CRM systems (customer relationship management)
Aggregate Data:
- We may publish anonymized statistics (e.g., “500+ systems installed, 1.5MW generated”)
- Never identifiable to specific individuals
- Used for marketing and industry reports
- Helps showcase BuySolars’ impact across Pakistan
With Your Explicit Consent:
- Publishing testimonials and before/after photos
- Sharing data with business partners for complementary services
- Including your project in case studies or marketing materials
DATA SECURITY MEASURES
BuySolars implements comprehensive security practices to protect your information:
Technical Security:
- 256-bit SSL/TLS encryption for all website transactions
- Secure password hashing using the bcrypt algorithm
- Multi-factor authentication for sensitive accounts
- Regular security audits by third-party firms
- Intrusion detection and prevention systems
- Daily automated backups are stored in secure locations
Physical Security:
- Access to offices restricted to authorized personnel
- Secure storage of paper records (contracts, assessments)
- Locked filing cabinets for sensitive documents
- CCTV monitoring of server facilities
- Restricted access to customer database systems
Organizational Security:
- Employees sign confidentiality agreements
- Limited data access (principle of least privilege)
- Regular security training for staff
- Data protection officer (DPO) oversight
- Incident response plan for data breaches
Operational Security:
- Immediate password reset after employment termination
- Device encryption for laptops and tablets
- VPN requirement for remote work access
- Regular security patches and software updates
- Network segmentation and firewalls
Data Retention & Destruction:
- Customer data retained only as long as necessary
- Warranty records kept for 25-year panel warranty period
- Payment records kept per tax requirements (5 years)
- Outdated data securely deleted using DOD standards
- Annual data purging of non-essential information
Important Disclaimer: While we employ industry-standard security, no system is 100% secure. Internet transmission carries inherent risks. We recommend using strong passwords and enabling two-factor authentication on your account.
YOUR PRIVACY RIGHTS
Pakistani law grants you the following rights regarding your data:
Right of Access:
- Request a copy of all data we hold about you
- Know what information is processed and why
- Receive response within 30 days of request
- No unreasonable fees charged for access
Right of Correction:
- Update inaccurate or incomplete information
- Request correction of errors in our records
- Ensure your data remains current and accurate
- Changes implemented within 15 days
Right of Deletion (Right to be Forgotten):
- Request deletion of your personal data
- Limited to data no longer necessary for service
- May be refused if legal obligations require retention
- Warranty records retained per contract terms
Right to Opt-Out:
- Unsubscribe from marketing emails anytime
- Clickthe “unsubscribe” link in any newsletter
- Opt out of SMS/WhatsApp promotions
- Request removal from mailing lists
- Stop communication within 48 hours
Right to Data Portability:
- Request your data in machine-readable format
- Transfer your information to another provider
- Receive data in common formats (CSV, PDF, XML)
- Processed within 30 days of request
Right to Object:
- Object to data processing for marketing
- Refuse participation in automated decision-making
- Challenge data usage beyond original purpose
- Request manual review of decisions
How to Exercise Your Rights: Contact our Privacy Officer:
- Email: Privacy@buysolars.com or Info@jahasoft.pk
- Phone: 0318-8005200
- WhatsApp: 0318-8005200
- Mail: BuySolars, Quetta, Balochistan, Pakistan
- Response Time: Within 30 days of receipt
Include in your request:
- Your full name and customer ID (if applicable)
- Description of what data you’re requesting
- Proof of identity (ID card scan)
- Specific dates or transactions (if relevant)
COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies to enhance your experience:
Session Cookies (Essential):
- Keep you logged into your account
- Remember shopping cart items
- Maintain your preferences during the visit
- Deleted automatically when you close the browser
- Cannot be disabled without breaking website functionality
Analytics Cookies:
- Google Analytics to understand usage patterns
- Track which pages are most visited
- Measure how users interact with content
- Anonymous and aggregated (no personal identification)
- Helps us improve website performance
- You can opt out via Google Analytics settings
Marketing Cookies:
- Remember if you’ve seen our ads
- Personalize content recommendations
- Track conversion rates and campaign effectiveness
- Only set with your explicit consent
- Can be disabled in browser settings
- Third-party cookies from Facebook, Google Ads
Preference Cookies:
- Language selection (English/Urdu)
- Dark mode vs. light mode preference
- Font size and accessibility settings
- Stored for 12 months
How to Manage Cookies: Most browsers allow you to:
- View cookies stored on your device
- Delete cookies individually or in bulk
- Block cookies by type or website
- Clear cookies on browser exit
Browser Instructions:
- Chrome: Settings > Privacy > Cookies
- Firefox: Settings > Privacy > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy > Cookies
Important Note: Disabling cookies may affect:
- Account login functionality
- Saved preferences and settings
- Personalized recommendations
- Website performance optimization
THIRD-PARTY WEBSITES & LINKS
BuySolars.com contains links to external websites:
Third-Party Responsibility:
- We are not responsible for their privacy practices
- Each website has its own privacy policy
- Review their policies before sharing information
- We have no control over external content
- Links provided for your convenience only
Linked Websites Include:
- Equipment manufacturer sites (Jinko, Inverex, Huawei)
- Government regulatory portals (NEPRA, FBR)
- Electricity distribution authority websites
- Industry certification bodies
- Social media platforms
Recommendations:
- Always read third-party privacy policies
- Verify website authenticity before entering data
- Be cautious with payment information
- Check security certificates (lock icon)
- Never assume the same privacy standards
CHILDREN’S PRIVACY PROTECTION
Age Requirement:
- BuySolars services require users to be 18+ years old
- We do not knowingly collect data from minors
- Parents should supervise minor internet use
If We Discover Minor Data:
- Immediately delete such information
- Notify parent/guardian within 24 hours
- Not use data for any purpose
- Implement prevention measures
Parent/Guardian Concerns: If you believe we’ve collected data from a child:
- Contact us immediately at Privacy@buysolars.com
- Provide child’s name and relevant details
- We’ll investigate within 48 hours
- Take corrective action if needed
DATA RETENTION PERIODS
We keep your information only as long as necessary:
Active Customer Records:
- Kept during active service period + 12 months
- Used for warranty claims and support
- Enables quick customer service
- Deletion after service period (with exceptions below)
Financial/Payment Records:
- Retained for 5 years per Pakistan tax law (SRO 645)
- Enables audit trail and compliance verification
- Required for Government audit purposes
- Securely destroyed after a 5-year period
Warranty Records:
- Kept for the entire 25-year panel warranty period
- Necessary for warranty claim processing
- Maintained in secure archive format
- Deleted after warranty expiration
Communication Records:
- Kept for 2 years for support reference
- Enables resolution of disputes
- Shows service history and interactions
- Deleted after 2-year period
Marketing Data:
- Retained as long as consent is valid
- Deleted immediately upon unsubscribe
- Historical engagement data (anonymized) kept indefinitely
Legal/Compliance Records:
- Kept as required by law
- Tax records: 5 years minimum
- Regulatory compliance: per authority requirements
- Cannot be deleted if legal obligation exists
Aggregate/Anonymous Data:
- Kept indefinitely (cannot identify individuals)
- Used for statistical and research purposes
- Enables industry trend analysis
INTERNATIONAL DATA TRANSFERS
Data Processing Locations:
- Primary processing in Pakistan
- Backup servers in secure cloud facilities
- Possible processing in:
- United States (AWS servers)
- United Arab Emirates (regional data centers)
- Singapore (backup facilities)
Data Protection During Transfer:
- Military-grade encryption in transit
- Secure protocols (HTTPS/TLS)
- Data encrypted at rest
- Strict access controls at all locations
Your Consent: By using BuySolars services, you consent to:
- International data transfer
- Processing in countries listed above
- Compliance with respective data protection laws
- Standard contractual clauses for data protection
Data Protection Standards: All international processors meet:
- ISO 27001 security certification
- GDPR-level data protection (where applicable)
- Pakistan’s data protection standards
- Regular third-party audits
POLICY UPDATES & CHANGES
When We Update This Policy:
- Changes effective immediately upon posting
- We’ll highlight major changes on homepage
- Email notification for significant updates
- 30-day notice for material changes
Your Responsibility:
- Check this policy periodically
- Review changes when notified
- Continue use = acceptance of updated terms
- Unsubscribe if you disagree with changes
Tracking Changes:
- “Last Updated” date at top of this page
- Version history available on request
- Archive of previous versions available
- Contact us with questions about changes
CONTACT INFORMATION & COMPLAINTS
Privacy Inquiries:
- Email: Privacy@buysolars.com
- Phone: 0318-8005200
- WhatsApp: 0318-8005200
- Response Time: Within 48 business hours
Mailing Address: BuySolars Privacy & Compliance Team Quetta, Balochistan Pakistan
Office Hours:
- Monday – Friday: 9:00 AM – 6:00 PM (PST)
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
- Closed on national holidays
Complaint Procedure:
- Send detailed complaint to Privacy@buysolars.com
- Include: Your name, issue, dates, relevant details
- We’ll acknowledge receipt within 24 hours
- Investigation completed within 7 days
- Written response with resolution or action plan
- Appeal process available if unsatisfied
Escalation:
- If the issue is unresolved within 14 days
- Request escalation to the Data Protection Officer
- Independent review by a third party available
- Legal remedies available under Pakistani law
Right to File Complaint:
- Pakistan Information Technology Board (PITB)
- Provincial Data Protection Authority
- Federal Board of Revenue (tax data issues)
- Consumers’ Rights Commission
ACKNOWLEDGMENT
By using BuySolars services, you acknowledge: ✓ You have read this entire Privacy Policy ✓ You understand our data practices ✓ You consent to data collection and usage as described ✓ You accept international data transfer ✓ You understand your privacy rights ✓ You can contact us with questions anytime