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Terms & Conditions

Last Updated: January 2026

These Terms & Conditions constitute a legally binding agreement (“Agreement”) between you (“Customer,” “User,” or “You”) and BuySolars (“Company,” “We,” “Us,” “Our”). By accessing BuySolars.com, requesting a quotation, or purchasing solar services, you agree to be bound by these terms. If you do not accept all terms, do not use our website or services.

ACCEPTANCE & ELIGIBILITY

By Using BuySolars, You Confirm:

  • You are at least 18 years old (or have parental/guardian consent)
  • You have full legal capacity to enter contracts
  • You have read and accept all terms in this Agreement
  • You have reviewed our Privacy Policy and Disclaimer
  • You agree to all conditions without exception
  • You will not use services for illegal purposes

If Minor (Under 18):

  • Parent/guardian must accept terms
  • Parent/guardian assumes all legal responsibility
  • We may request proof of parental consent
  • BuySolars not liable for minor’s use

Jurisdiction:

  • You are subject to Pakistan’s laws
  • You submit to Quetta courts’ jurisdiction
  • You understand Pakistani consumer protection laws apply
  • You cannot use services if prohibited by local law

SERVICES PROVIDED BY BUYSOLARS

Complete Turnkey Solar Solutions:

Consultation & Assessment:

  • Free preliminary site assessment via photos/description
  • Professional on-site evaluation (Rs. 5,000 – 10,000, credited toward purchase)
  • System design and quotation preparation
  • Energy production and savings estimation
  • Available options and pricing scenarios

Solar Panel Systems (Complete Package):

  • Supply of Tier-1 rated solar panels (Jinko, Canadian Solar, or equivalent)
  • Premium mounting structures (aluminum, corrosion-resistant)
  • Electrical wiring and components (appropriate gauge for system)
  • Disconnects and protection devices
  • Installation by licensed electricians

Inverter & Battery Systems:

  • Hybrid inverters (Inverex, Growatt, or equivalent)
  • 5-25 year warranty options
  • Optional LFP or lead-acid batteries
  • Charge controllers and management systems
  • Real-time monitoring via mobile app

Installation Services:

  • Professional installation by trained technicians
  • Roof mounting and structural setup
  • Electrical connections and wiring
  • Safety testing and commissioning
  • Performance testing and optimization
  • System handover and training

Support Services:

  • Net-metering application assistance
  • Government approval coordination
  • Post-installation troubleshooting (included 12 months)
  • Performance monitoring setup
  • Warranty claim processing
  • 24/7 technical hotline
  • Maintenance service availability

Extended Services (Optional/Paid):

  • Annual maintenance contracts
  • Component upgrades or expansions
  • Battery additions or replacements
  • Monitoring software enhancements
  • Priority service line access

QUOTATION & PRICING TERMS

Quotation Validity:

  • All quotations valid for 30 days from date issued
  • After 30 days: requires price re-confirmation
  • Prices subject to material cost fluctuations
  • Component availability may affect quote validity
  • Final approval required before installation begins

Price Components:

  • Material cost: all panels, inverters, batteries, wiring
  • Labor cost: installation and commissioning
  • Inspection fees: structural, electrical testing
  • Overhead: administrative and operational costs
  • Applicable taxes: sales tax, income tax (where applicable)
  • Permits and approvals: municipal, electrical, net-metering

Additional Costs Not Included:

  • Structural roof repairs if required
  • Electrical panel upgrades beyond basic installation
  • Extra reinforcement for weak roofs
  • Removal of obstacles or debris
  • Tree trimming or vegetation removal
  • Soil testing for ground mounting
  • Septic tank or pipeline relocation
  • Any work outside scope of quotation

Price Changes:

  • Material prices may increase 5-15% during project
  • If material costs exceed initial quote, customer notifies
  • Customer can accept increase or reduce system size
  • Interest charged on extended payment timelines
  • Exchange rate fluctuations may affect pricing

Currency & Payment:

  • All prices in Pakistani Rupees (PKR)
  • Bank transfer in PKR at current rate
  • No currency conversion offered
  • International payments: the customer arranges

INSTALLATION TERMS & CONDITIONS

Timeline & Scheduling:

Typical Installation Timeline:

  • Assessment to quotation: 3-5 days
  • Quotation to purchase decision: your decision timeframe
  • Material procurement: 5-10 days (stock dependent)
  • Installation: 3-7 days (weather dependent)
  • Commissioning & testing: 1-2 days
  • Total: approximately 15-30 days from purchase

Scheduling:

  • Installation scheduled based on weather and team availability
  • Specific dates not guaranteed (weather dependent)
  • Minimum notice for rescheduling: 24 hours
  • Weather delays: rescheduled without penalty
  • Customer cancellation: may incur fee (per section on cancellation)

Customer Responsibilities During Installation:

Access & Safety:

  • Provide 24-hour roof and electrical access
  • Ensure clear workspace (remove antennas, AC units, etc.)
  • Provide safe ladder and access points
  • Keep area clear of hazardous materials
  • Provide first aid kit (customer responsibility)
  • Ensure electrical system accessible
  • No one on roof except authorized technicians

Property:

  • Verify no structural issues before installation
  • Property owner’s signature on safety waiver
  • Proof of ownership or authorization
  • Disclosure of any property disputes
  • Verification of no covenant restrictions
  • Agreement that roof can support panel weight

Weather Conditions:

  • Installation suspended if rain forecasted
  • Work paused if wind exceeds 40 km/h
  • Extreme heat (>45°C) work adjusted for safety
  • Monsoon season (July-August) frequent delays expected
  • Winter frost delays may occur
  • You responsible for rescheduling if weather worsens

Site Conditions:

  • Property must be structurally assessed safe
  • Electrical system must meet safety standards
  • No asbestos or hazardous material exposure
  • Ground conditions suitable for mounting (if ground-mount)
  • Adequate utilities for installation (water, electricity)

BuySolars Installation Responsibilities:

Professional Installation:

  • Comply with all building codes and safety standards
  • Install per manufacturer specifications
  • Licensed electrician performs electrical work
  • Engineer-stamped design (if required locally)
  • All equipment certified and genuine
  • Proper grounding and safety disconnects
  • Weather-appropriate installation methods

Testing & Commissioning:

  • Safety inspection of all connections
  • Voltage and current testing
  • Insulation resistance testing
  • Earth fault detection
  • Load testing with inverter
  • Grid synchronization testing (if grid-tied)
  • Performance verification against design

Training & Documentation:

  • Operator training on system use
  • Emergency shutdown procedures
  • Monitoring app setup and training
  • Warranty and maintenance manual review
  • Schematic diagrams and certifications
  • Commissioning report provided
  • Final inspection checklist signed

PAYMENT TERMS & FINANCING

Payment Schedule (Standard):

Deposit (50%):

  • Due before material procurement begins
  • Secures materials and installation slot
  • Applied toward final invoice
  • Non-refundable if customer cancels after 7 days

Pre-Installation (40%):

  • Due 2 days before installation begins
  • Ensures materials on-site
  • Work may be postponed if payment not received
  • Applied toward final invoice

Final Payment (10%):

  • Due upon successful commissioning
  • After final testing and system approval
  • Customer signs off on completion
  • Warranty period begins

Total = 100% of quoted price

Payment Methods Accepted:

  • Bank transfer (domestic Pakistani banks)
  • Cash payment (at our Quetta office)
  • Installment plans (subject to approval, interest applies)
  • Corporate accounts (net-30 or net-60 terms)
  • Third-party financing (where available)

Installment Plans:

  • Available for 6, 12, 18, or 24-month terms
  • 2-5% monthly interest charge
  • Secured loan against system (you own after payment)
  • Prepayment penalty: 1% of remaining balance
  • Default results in system disconnection

Late Payment Penalties:

  • After due date: 1.5% monthly interest charge
  • After 30 days late: 2% monthly interest
  • After 60 days late: service suspension may occur
  • After 90 days late: legal action may be taken
  • All late fees added to next invoice

Invoice & Receipt:

  • Detailed invoice provided after each payment
  • GST certificate provided (if applicable)
  • Receipt issued within 3 business days
  • Digital copies sent via email
  • Hard copies available on request
  • All invoices in PKR

WARRANTY COVERAGE & CLAIMS

BuySolars 12-Month Workmanship Warranty:

What IS Covered:

  • Installation quality and craftsmanship
  • Electrical connections and safety
  • Mounting structure integrity
  • System testing and commissioning
  • Performance matching design specifications
  • Labor for warranty-covered repairs
  • Free repairs within first 12 months

What IS NOT Covered:

  • Manufacturer defects (covered by manufacturer)
  • User-caused damage or modifications
  • Environmental damage (lightning, flooding)
  • Maintenance issues (dust, dirt, lack of cleaning)
  • Wear and tear beyond degradation schedule
  • Improper system use or abuse
  • Third-party contractor work

Manufacturer 25-Year Panel Warranty:

Covered by Manufacturer:

  • Factory defects in materials/workmanship
  • Performance degradation >20% (80% capacity guarantee)
  • Physical defects (delamination, frame rust)
  • Manufacturing issues discovered during use

Not Covered:

  • Installation errors
  • Environmental damage
  • Maintenance neglect
  • Physical accidents
  • Modifications or repairs
  • Cosmetic damage (non-functional)
  • Failures from misuse

How to File a Warranty Claim:

  • Contact BuySolars: 0318-8005200 or Info@jahasoft.pk
  • Describe issue and provide photos
  • BuySolars arranges an inspection (within 15 days)
  • Defect verified by a qualified technician
  • Repair or replacement is decided by the manufacturer
  • Labor is included in the workmanship warranty, not the manufacturer
  • Parts shipped to BuySolars, replacement installed

Inverter Warranty:

  • Standard: 5 years from installation
  • Extended: 10-15 years (additional cost)
  • Covers manufacturing defects
  • Does NOT cover: surge damage, lightning, user error
  • Software updates: free (installation may have fee)
  • Replacement inverter provided by manufacturer
  • Installation labor: included in BuySolars warranty

Battery Warranty (If Applicable):

  • Typically 10 years (varies by manufacturer)
  • Covers capacity fade
  • Does NOT cover: misuse, modification, improper maintenance
  • Battery replacement: customer responsible for labor
  • Monitoring: real-time degradation tracking

Warranty Exclusions – Important: Warranty VOID if:

  • Panels removed or relocated without approval
  • System modified by non-BuySolars technician
  • Regular maintenance not performed
  • Improper electrical connections made
  • System exposed to extreme abuse
  • Installation performed by unauthorized person
  • System used beyond rated specifications
  • Damage from acts of God or natural disasters

SYSTEM MAINTENANCE & CARE

Customer’s Maintenance Obligations:

Regular Cleaning (Essential):

  • Frequency: Quarterly (every 3 months) at minimum
  • More frequent in dusty/polluted areas (monthly)
  • Method: Water rinse with soft cloth (no abrasive materials)
  • Best time: Early morning or late evening (avoid hot glass)
  • Annual professional cleaning recommended

Visual Inspection:

  • Check monthly for visible damage
  • Look for cracks, discoloration, or loose connections
  • Verify mounting bolts are tight
  • Check for water pooling or drainage issues
  • Report any issues within 48 hours

Vegetation Management:

  • Trim trees to prevent shading
  • Maintain 1-meter clearance from panels
  • Remove leaves and debris regularly
  • Monitor for bird nests (remove humanely)
  • Prevent climbing plants from growing near system

Inverter Care:

  • Keep well-ventilated (don’t block air vents)
  • Verify display showing normal operation
  • Check for error codes or warnings
  • Report unusual sounds or overheating
  • Keep dry (no water exposure)
  • Authorized technician only for internal work

Battery Maintenance (If Applicable):

  • Monitor state of charge regularly
  • Check for corrosion on terminals
  • Keep area well-ventilated
  • Verify temperature within normal range
  • Don’t modify connections
  • Professional inspection annually

Electrical Safety:

  • Never touch exposed wires or connections
  • Use system emergency shutdown if required
  • Report any shocks or electrical issues immediately
  • Keep children away from equipment
  • Use appropriate breakers if modification needed
  • Professional electrician for any changes

Seasonal Considerations:

Summer (May-August):

  • Increased cleaning (dust storms)
  • Monitor inverter temperature
  • Watch for overheating issues
  • Vegetation growth management

Winter (November-February):

  • Less frequent cleaning (less dust)
  • Monitor moisture/condensation
  • Watch for frost issues
  • Lower production is normal

Monsoon (July-August):

  • Increased waterproofing inspection
  • Check for water pooling
  • Monitor for electrical issues
  • Production reduction is normal

BuySolars Maintenance Services:

Offered Services:

  • Professional cleaning: Rs. 3,000-5,000 per visit
  • System inspection: Rs. 5,000-10,000
  • Performance diagnostics: Rs. 2,000-3,000
  • Maintenance contracts: Rs. 500-1,000/month
  • Emergency repairs: Available 24/7
  • Spare parts available at cost

Optional Maintenance Plans:

  • Quarterly care: Rs. 12,000-15,000/year
  • Semi-annual: Rs. 7,000-9,000/year
  • Annual inspection: Rs. 5,000-10,000/year
  • Emergency response: included in plans

PERFORMANCE MONITORING & REPORTING

Real-Time Monitoring System:

  • Mobile app access (Apple/Android)
  • Real-time production data
  • Daily energy generation and consumption
  • Performance alerts and notifications
  • Historical data and trends
  • System status dashboard
  • Export data for analysis

What You Can Monitor:

  • Current production (kW at this moment)
  • Daily total (kWh today)
  • Monthly and yearly generation
  • Grid import/export (if applicable)
  • Battery charge level (if applicable)
  • System health status
  • Error codes and warnings
  • Temperature monitoring

Performance Variations – Normal Occurrences:

Weather Impact:

  • Clear day: 100% design performance
  • Partly cloudy: 70-90% performance
  • Overcast/foggy: 20-40% performance
  • Dust/haze: 30-50% reduction (common in Pakistan)
  • Rain: 0-10% production (wet panels clean naturally)
  • Snow: Not applicable in most of Pakistan

Seasonal Impact:

  • Summer peak (May-August): 150-170% average
  • Winter low (November-February): 60-80% average
  • Variation is normal
  • Performance guaranteed annually, not daily

Long-Term Degradation:

  • Year 1: 2-3% normal (light-induced degradation)
  • Years 2-25: 0.5-0.8% annual degradation
  • After 25 years: Still 80% effective
  • Covered by 25-year performance warranty
  • This is industry standard and expected

Performance Reporting:

  • Monthly generation report (email)
  • Quarterly analysis available upon request
  • Annual performance certificate
  • Comparison with design predictions
  • Trending analysis (performance over time)
  • Available via app or printed report

CUSTOMER CONDUCT & RESTRICTIONS

You Agree NOT To:

System Modifications:

  • Modify or tamper with any components
  • Attempt repairs without authorization
  • Relocate panels or equipment
  • Add unauthorized equipment
  • Change electrical connections
  • Install unauthorized software
  • Bypass safety disconnects

Misuse:

  • Use system for illegal purposes
  • Exceed rated capacity or specifications
  • Operate in conditions outside design parameters
  • Allow unauthorized persons to service system
  • Share monitoring credentials with others
  • Resell power generated (unless approved)
  • Use system for purposes not disclosed

Neglect & Abuse:

  • Fail to maintain system properly
  • Allow corrosion or deterioration
  • Ignore maintenance requirements
  • Expose to extreme abuse or damage
  • Prevent access for servicing
  • Obstruct equipment ventilation
  • Create hazardous conditions

Website Use:

  • No hacking or unauthorized access
  • No scraping website data
  • No DDoS or security testing
  • No commercial resale of information
  • No automated access without permission
  • No spam or phishing
  • No hostile or illegal activity

Consequences of Violations:

  • Warranty may be voided
  • Service may be terminated
  • Account may be disabled
  • Legal action may be pursued
  • You responsible for all damages
  • Additional charges may apply
  • No refunds issued

LIABILITY LIMITATIONS & WARRANTIES

Limited Warranty from BuySolars:

  • Installation quality (12 months)
  • Workmanship (12 months)
  • Assembly accuracy
  • Electrical safety compliance
  • Performance testing execution

Manufacturer Warranties Provided:

  • Solar panels (25 years per manufacturer)
  • Inverters (5+ years per manufacturer)
  • Batteries (10+ years per manufacturer)
  • Structures (10 years per manufacturer)
  • BuySolars assists with claims, not responsible for approval

LIMITATION OF LIABILITY:

BuySolars’s Maximum Liability:

  • Amount you paid for the system
  • Example: Rs. 500,000 system = Rs. 500,000 max liability
  • Covers all claims combined
  • Repair, replacement, or refund only
  • No additional compensation

BuySolars NOT Liable For:

Indirect Damages:

  • Lost profits or lost revenue
  • Business interruption
  • Loss of data
  • Loss of anticipated savings
  • Punitive or consequential damages

Performance Issues:

  • Weather-related production variations
  • Seasonal degradation (normal)
  • Equipment aging and efficiency loss
  • Grid-related export limitations
  • Load-shedding by utility
  • Electricity rate changes

Third-Party Issues:

  • Manufacturer defects or failures
  • Equipment unavailability
  • Contractor errors (external)
  • Utility company decisions
  • Government policy changes
  • Regulatory requirement changes

Your Actions:

  • Improper maintenance
  • Unauthorized modifications
  • Misuse or abuse
  • Failure to follow guidelines
  • Negligence or accidents

INTELLECTUAL PROPERTY RIGHTS

Website Content Ownership: All content on BuySolars.com, including:

  • Text, articles, and guides
  • Images, photos, and videos
  • Logos and trademarks
  • System designs and specifications
  • Software and applications
  • Database and information

Are owned by BuySolars or licensed partners. You may NOT:

  • Reproduce without written permission
  • Modify or create derivative works
  • Use commercially
  • Claim as your own
  • Distribute or share
  • Reverse-engineer software

Fair Use Limited To:

  • Personal, non-commercial viewing
  • Sharing links with friends
  • Taking notes for personal use
  • Screenshots for personal documentation

Violators Subject To:

  • Cease & desist demand
  • Legal action
  • Damages and attorney fees
  • Takedown notices
  • Account termination

TERMINATION OF SERVICES

BuySolars May Terminate If:

Violation of Terms:

  • Repeated non-compliance with terms
  • Use for illegal purposes
  • Harassment of staff
  • Abuse of system

Non-Payment:

  • Payment 30+ days overdue
  • Repeated late payments
  • Bounced checks or failed transfers
  • No response to payment requests

Safety Hazards:

  • Dangerous property conditions
  • Failure to meet safety requirements
  • Hazardous electrical conditions
  • Risk to installation team

Breach of Warranty:

  • Unauthorized modifications
  • Severe maintenance neglect
  • Purposeful damage
  • Theft or vandalism

DISPUTE RESOLUTION & COMPLAINTS

If You Have a Complaint:

Step 1 – Contact Us:

Step 2 – Acknowledgment:

  • We acknowledge within 24 hours
  • Assign complaint reference number
  • Provide contact person’s details

Step 3 – Investigation:

  • Investigation within 7 days
  • May request additional information
  • Site visit if necessary
  • Documentation collected

Step 4 – Resolution:

  • Written response within 14 days
  • Explanation of findings
  • Solution offered (repair, replacement, refund)
  • Appeal process explained

Step 5 – Appeal:

  • If unsatisfied, request escalation
  • Management review within 7 days
  • Independent assessment may be conducted
  • Final decision within 14 days

Escalation Options:

  • Consumer Protection Authority
  • Provincial Ombudsman
  • Pakistan Telecommunication Authority
  • Court mediation services
  • Arbitration (if agreed)

GOVERNING LAW & JURISDICTION

Applicable Law:

  • All terms governed by laws of Pakistan
  • Pakistani Civil Code provisions apply
  • Consumer Protection Act applies
  • Electricity Act regulations apply
  • Renewable Energy Policy guidelines apply

Dispute Resolution:

  • Governed by Pakistani courts
  • Jurisdiction: Quetta courts (Balochistan)
  • Urdu language proceedings (if requested)
  • Pakistani legal standards and procedures

Alternate Dispute Resolution:

  • Mediation available before litigation
  • Arbitration if both parties agree
  • Industry association complaints process
  • Consumer court proceedings available

Legal Notices:

  • Send to: Legal@buysolars.com
  • Mail to: BuySolars, Quetta, Pakistan
  • Effective when received
  • Response within 14 days required

ENTIRE AGREEMENT & CHANGES

Complete Agreement: This Agreement, plus:

  • Privacy Policy
  • Disclaimer
  • Any signed contracts
  • Equipment warranty documents
  • Installation specifications
  • Service agreements

Together constitute the ENTIRE agreement and supersede all prior discussions, negotiations, or agreements.

Changes to Terms:

  • BuySolars may update terms anytime
  • Changes effective upon posting
  • We’ll highlight major changes
  • Email notification for significant updates
  • Continued use = acceptance

No Waiver:

  • Failure to enforce any term is not a waiver
  • Partial enforcement doesn’t waive other terms
  • We can enforce any term at any time

CONTACT INFORMATION

Customer Service:

  • Email: Info@jahasoft.pk
  • Phone: 0318-8005200
  • WhatsApp: 0318-8005200
  • Hours: 9 AM – 6 PM (Mon-Fri)
  • Emergency: 24/7 hotline available

Office Address: BuySolars Customer Service Quetta, Balochistan, Pakistan

Legal Issues:

Complaints:

ACKNOWLEDGMENT & FINAL ACCEPTANCE

BY COMPLETING PURCHASE OR USING BUYSOLARS SERVICES, YOU ACKNOWLEDGE:

✓ You have read this entire Terms & Conditions agreement ✓ You have reviewed the Privacy Policy and Disclaimer ✓ You understand all limitations and obligations ✓ You accept all terms without exception ✓ You have legal capacity to enter this agreement ✓ You understand warranty limitations and exclusions ✓ You accept payment terms and schedule ✓ You understand performance may vary from estimates ✓ You assume maintenance responsibilities ✓ You waive certain legal claims as outlined

Your digital signature (email acceptance, WhatsApp confirmation, or online checkbox) confirms:

  • Full understanding of all terms
  • Agreement to be legally bound
  • Acceptance of warranty limitations
  • Assumption of system maintenance responsibility
  • Waiver of certain legal remedies

FINAL NOTES

This Agreement Is:

  • Binding on you and BuySolars
  • Enforceable in Pakistani courts
  • Non-negotiable without written amendment
  • Effective from installation date until warranty expiration

If Any Provision Is Unenforceable:

  • That provision is severed
  • All other terms remain in effect
  • Courts determine enforceability

Questions? Contact us anytime – we’re happy to clarify!